DEPOSITS
Please note that deposits are required for all treatments. We require 48 hours notice for spa packages and 24 hours notice for all other treatments.
SCHEDULING AND CANCELLATIONS
Cancellations or reservation changes made at least one business day in advance allows our team the opportunity to accommodate other clients and will be greatly appreciated.Cancellations made with less than 24 hours notice will be subject to a charge of 50% of the service fee.
No-show reservations are subject to a cancellation fee of 100% of the service appointment.
Returns & Refunds
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Only regular priced items may be refunded. Sale items cannot be refunded.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping returns
To return your product, you should mail your product to: No 61 Rathbeale Road, Commons West, Swords, Co. Dublin, K67 P8W6
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected]e for questions related to refunds and returns.